3. Approximately how long after your scheduled appointment time did you have to wait to be seen?

 

I was seen at the time of my appointment

I waited 5 – 10 minutes

I waited 10- 15 minutes

I waited longer than 20 minutes

4. Were you given an explanation for the delay?

 

Yes, and it was satisfactory

Yes, but it was unsatisfactory

No

5. If our opening days/ hours do not suit you, what days / hours would be more convenient?

 

6. How satisfied were you with the following, please tick where appropriate.

 

	Very Satisfied	Satisfied	Dissatisfied	Very dissatisfied
Manner in which you were welcomed
Cleanliness of the practice
Dentist’s ability to listen to you
Dentist’s ability to convey information About you oral health
Dentist’s ability to convey treatment Options
Details of prices and payment options
Your questions being answered

7. How long have you been a patient at this practice?

 

1 Year

2 to 3 years

4 to 4 years

4 or more years

8. Thinking of your entire visit, what stands out as most positive?

 

9. What one thing could have made your visit a better one?

 

10. Do you have any comments you wish to make?

 

11. Would you be happy to be contacted to find out more about what they think of our services and their suggestions for improvement?

 

Yes

No