Thank you so much for your kindness and professionalism. I am so happy with the outcome and even happier that you are my dentist!Thank you again. - Golozar Mirshahi
I just want to say thank you to you, the most amazing doctor and his lovely assistant for all your help and support on the day. It meant very much to me. Once again thank you all very much. - Anon
I really appreciate the wonderful reception and great treatment that I received. - Moses
From the initial consultation, through to my last visit, the whole process has been exemplary. I felt involved in all of the decision processes and given realistic timelines for each stage of my treatment.
I would recommend Dr. Facco to any friend who needs cosmetic dentistry. - John Whitfield
I did not really have the words to accurately express myself yesterday. First off I tried to appear calm, but I was in such excruciating pain. So many thoughts racing thru my head. I have never really had any tooth pain in the past to speak, but of course as luck has it it comes full force when my family just arrives in London for holiday. Little did I know that I actually cracked my tooth. Looking back now it may have stemmed from crunching on a popcorn seed.
I truly feel quite lucky to have found your office. It was a roundabout effort starting with my hotel concierge and then American Express World Travel services, until finally I just did it on my own and stumbled onto your site using an iOS application. I am an engineer by trade but currently writing iOS applications. Anyway, I did not know it at the time, but now I feel I stumbled on perhaps one of the best dental practices in all of London. When I saw Dr. Kay's picture he reminded me of Willy Wonka's father in the movie the Chocolate factory. The newer movie i just recently saw with my children. He seemed professional enough and I just thought I would give it a try. Little did I know it's one of the higher end locations in London. A rather magnificent old Georgian mansion, quite unique for me of course for a dental location, and so well maintained and equipped.
Nectaria was amazing, really. Simply amazing. Words truly do not do justice meeting her and to how I felt in her care. I was afraid I would be looking at a Root canal from the pain of it. And again lucky Dr. Kay had referred me to his specialist and that they were still available. I also greatly appreciate the time he took to greet me. Many professionals just do not do that anymore.
I am sorry I had to lose my tooth, but agree it was perhaps the best option. It still hurts of course now that the shots have worn off. I have been taking the iBuprofen for relief although I am not the type that likes taking any medications I admit they do help when it kicks in.
Most of my bleeding has stopped. It's funny I showed my tooth to the Concierge and he swears it came from a Lion or Tiger. Not the vacation I was hoping for but cannot thank you enough for taking the time to see me in distress. Certainly a memory I will retain for quite some time.
You know everyone is so busy busy busy these days. And I imagine it is just the same being a dental office worker, practitioner or specialist etc..it is perhaps just another day at the office for some and when sunset approaches everyone looking forward to get home again. I called many places who did not want to take the time to help. Each day seems to rush by so very very fast for everyone. And your field see so many many patients, so quite often I just keep quiet under such circumstances, so you can move to the next patient. But like I said I don't really have the words to express my gratitude but wish to at least say a sincere thank you for your entire team.
I am not sure of my options now moving forward. i.e. It's the first tooth I have lost aside from my wisdom teeth long ago, and not sure if i should leave it empty or look at some sort of implant. For now just concentrating on healing. - Joel Reynolds
We were really pleased with our experience at Harley Street Dental Clinic. Staff were very friendly and comforting considering we're nervous patients and we were treated more than expected. Definitely looking to continue our treatments with the lovely and wonderful Dr. Elisa. Thank you for everything you've done!! - Jenny Sirakos
The care and attention to detail I have received at the hands of Dr Facco and Nurse Campagnolo has far exceeded my expectations. I came to see them as a result of complications with a wisdom tooth extraction and Dr Facco went to great length in order to rectify the situation which was caused by another doctor. Throughout the process I have received clear explanations with regards to my situation and treatment. The procedures have been carried out with utmost professionalism and follow ups have been regular in order to ensure proper healing. I could not be more pleased. It is without hesitation that I would recommend Dr Facco and Nurse Campagnolo and award them with a five out of five for excellent, friendly service. - Anon
I was very lucky to come across Harley Street Dental Clinic, located in the heart of London in the prestigious Harley Street it totally exceeded my expectations. The waiting room at ground floor looks like a reception of a grand hotel, the staff at reception is kind and professional. Treatment rooms are bright and spacious with state of the art equipments.
I am under the care of Dr Elisa Facco and her assistant nurse Giulia Campagnolo.
Dr Facco was recommended to me by one of her patient. She is extremely knowledgeable and passionate about her profession. Since my first appointment she made me feel welcome and relaxed, she always talks me through every procedure and I feel extremely safe in her hands.
I would highly recommend Harley Street Dental Clinic and Dr Elisa Facco to anyone. - Alberto Lancerin
I never normally enter surveys or provide testimonials, but in this case I am, because the experience was fantastic and better than one could ever expect!
I give Dr. Faccio 5+. She was kind, considerate, skilful, gentle and professional in all aspects of the treatment. In replacing a filling, she offered me the choice of local anaesthetic or not. I chose the latter route, felt no discomfort at all during the process and felt it was exactly the right choice in the very capable hands of Dr. Faccio.
Her assistant was equally charming and courteous.
An uplifting experience- even though it was at the dental clinic! - David Hodgkiss
My experience at the clinic has been very good so far, therefore I'd give a 5! - Maurizio Palumbo
I would like to praise the high standard of professionalism of Dr Facco and her assistant Giulia. They are a great team and they make you feel comfortable from the moment you step in the practice. As a patient, you are given a clear understanding of the problem and Dr Facco takes her time to explain and analyse possible procedures and solutions, while being considered, at the same time, of the patient's worries and opinions.
I am really glad I have found them and give my overall experience a well deserved 5! - Francesca Tirelli
I was the first patient to be treated at the new clinic and was very fortunate to have found you! My teeth and gums were not in the best condition, even though I had always regularly attended my local practice. I have to say that with the help of the extremely professional and thorough attention that I have received over the past two years, that my teeth are now in excellent health.
Without the advice and treatment that I have received I am certain that this would have not been the case.
I have no hesitation in saying that the HSDC offers five star service in a very comfortable environment. - Ian Goldstein
I am very well pleased of the service I experienced in the HSDC by Dr. Elisa Facco and her assistant Giulia Campagnolo. They are both professional and master the art of putting at ease their clients. Also the reception/welcome staff proved to be professional and helpful. - Fabio
My experience at The Harley Street Dental Clinic with Dr Facco has been very good, the doctor and the assistant have been very patient, kind and professional with me. They always try to find a deal with my necessity about the appointments, also the treatment in the studio is very peaceful and they made me feel very relaxed ( I didn't feel any kind of pain ). I want to bring also my little sister to see the Dr Facco. - Karen P
My experience with Doctor Elisa Facco was excellent, she was great and very professional, I rate her 5. I will definitively come back to see Doctor Elisa Facco. - Marilena Salzone
I would evaluate the experience with you and dr Facco overall 5/5. - Irene Trasi Walz
My dentist and hygienist really care, not only about my dental health but also, my overall well-being. The staff is friendly and they all, from assistant to dentist, take the time to explain procedures and outcomes. - Lisette Guittard
I have been attending the Harley Street Dental Clinic in this and the previous premises for over five years now and during this time I have been looked after impeccably and professionally by Dr Kay and his staff. From the moment I enter the building until the moment I leave it I know I am in good and attentive hands, which to me is extremely important. I would recommend the clinic to anyone and in fact I did so to my husband who has himself now been a client since 2012. - Tiziana Tolson
I have been a patient of Dr Kay for many years and I will continue to be his patient because of his skills and competence. The atmosphere in the surgery is very relaxing and the staff is very friendly and welcoming. I will recommend Dr Kay to all my friends. - Lucien Chocron
Thank you for giving me this opportunity. All thanks to staff the clinic, actually distinctive clinic in all respects. 5/5 - Mr Ali Al Rasheed
My experience has been very good and I would give it a score 5. - Celo
I am very satisfied with the high standards of service at HSDC. I have been involved in the decision making process at every consultation and the information I have been provided has been clearly presented to me, which makes me feel safe and in control of my dental health - Marco
I've been a patient since 2013 and the service was nothing but exceptional, the staff are always friendly and the practitioners are very skilled and professional. HSDC is an excellent clinic and I would recommend it to anyone. - Ahmed Abdali
I first came to the Harley Street Dental Clinic 10 years ago on a Saturday morning in pain and very nervous, my regular dentist was closed and recommended Dr Stanley Kay who understanding and with considerable patience was able to put me out of any immediate problems. He then told me to continue with my previous dentist. I was so impressed with the care I had received that I asked to become a patient at HSDC. Fortunately things have only got better Stanley recommended Dr Mary Shenouda who specialises in the advanced aesthetic dentistry I require. I am now much less (but still) nervous but delighted with my new smile and new dentist. - Samuel Mcknight
From having a dental phobia for the last thirty years, I booked an initial consultation with Dr Kay. From the outset I was made to feel so relaxed and welcomed. I would only ever visit a dentist in the past under full sedation due to my fears.
I have had three courses of treatment now from a tooth extraction to root canal treatment successfully without any kind of sedation, but under observation of Miss Vicky Mitchell, the whole HSDC staff from the ladies on reception to Dr Kay and his team are outstanding and hold the upmost professional approach, anything that I can do to help the HSDC to share my success story due to the outstanding treatment and friendliness of all the staff who helped me become more happier with my teeth, I will with greatest pleasure.
You are all amazing. Many thanks Regards,
- Andrew Isley
My recent visit to the HSDC was well worth the time. The work done by your hygeneist and and the subsequent seal of approval from the Dentist that all was in good order was great news. It is a very professional and well run operation and I shall return. 5/5 Regards,
- Luke Hume
HSDC ( Harley Street Dental Clinic) is quite simply the best dentist I have ever attended.I have been a patient for over 3 years. I'm very grateful for the pain free treatment and high quality of dental work during this time.The r eceptionists were amazingly, friendly and helpful. I have been telling everyone about this clinic. I'm glad I did. Dr Sarah Neale and Jean Claude may be the nicest dentist I have ever had the pleasure to meet. Quite simply, first class from start to finish. - Fahad Al-fahad
Over several years I have been treated by Mary Shemouda. On every occasion the treatment , care, and expertise has been outstanding her advice without fail. Without question I would never consider consulting or being treated by any other dentist, 5 plus! - Aileen Lauler
I haven't had very good experiences with dentists. I usually get up out of the chair and walk out, leaving a stunned doctor and assistant in my wake. As a result, I hadn't had any dental work done in decades when I first met Dr. Kay. My partner was being treated at Harley Street Dental Clinic and convinced me to at least go talk with them.
I made an appointment with Dr. Kay. When I arrived I was so anxious I could hardly think. I insisted on sitting sideways in the examination chair. Dr. Kay humoured me. Eventually, I was sitting in the chair properly and allowing him to look into my mouth. It must have been a scary sight, but you'd never know it from Dr. Kay's calm demeanour. That was the beginning of one of the most important relationships of my life.
Over the next few years, Dr. Kay and the staff at Harley Street Dental Clinic worked on every tooth in my head. I remember a particular visit, Dr. Kay was about to start some procedure I wouldn't have even considered undergoing before I met him, and he commented how much things had changed since the first time I sat in his chair. I realised I wasn't anxious. I was very calm about what he was going to do and had no concerns about inordinate pain, angry dentists, poor treatment or any of the other problems that had kept me from following through on dental care in the past. I felt safe, well taken care of, like I was visiting friends.
I can't remember how many root canals Dr. Polycarpou performed on me. I never would have considered even making an appointment for one before coming to HSDC. I think Dr. Kay had his doubts that I would keep my appointment for the first one. He gave me a pep talk about how gentle and caring Dr. Polycarpou would be. I trusted Dr. Kay so completely by then, that I just marched in and did it. He was right. She taught me that I could overcome my fears and do what was in my best interest.
I haven't seen Dr. Polycarpou in many years. I don't really remember the root canals. I remember her smile, her gentle hands, her professional work. I do remember a very worried look on her face one time after doing two back-to-back root canals. She told me that despite her best efforts the two teeth couldn't be saved. They would have to be pulled. She told me about the dentist she recommended to do the extractions. I asked her if she could just do it then and there so I wouldn't have to think about it. She told me she hadn't pulled any teeth since dental school. I told her I trusted her and I knew she could do it. She extracted the two teeth and it was so quick and painless that I asked her afterwards if she was done yet. I can never thank her enough for that kindness.
When all the root canals were completed, I needed to have a marrow transplant to strengthen my jaw for implants in place of the two teeth Dr. Polycarpou had pulled. I had this done at old St. Barts during the heatwave of 2005. It was sweltering, the air-conditioning was broken and my jaw was so swollen and painful I was in great agony. I couldn't even get any ice from the nurses. Dr. Kay came to visit me after the procedure and asked why I wasn't putting ice on my jaw. When I explained why, he went to the corner shop and brought back ice for my jaw. I can still remember the relief I felt when I first put the ice to my jaw. And, I will never forget how moved I was that he saw me as a person suffering.
Dr Kay will be re-working one of my fillings in the coming weeks. That will be the first dental work I have had in a decade. I go for cleanings and checkups. When I first found the courage to put myself in Dr. Kay's care, he asked me what my goals were. I told him I wanted my teeth to be healthy. I wanted to know what it felt like to smile, to not be afraid of my breath, to not worry about how bad they were becoming. And, I wanted to come in for a few checkups without having anything done. He has exceeded that expectation beyond all imagining.
For me this journey has been about more than just dental health. It has taught me that I can take control of my life. I can make major, positive changes in my health. It has given me the courage to approach other health issues with the same determination. And, most of all, it has taught me that there are health care professionals I can trust to help me on that path. - Keith
This place was beyond astounding! Upon my first visit, all staff were extremely welcoming! There are many bilingual speakers here, as I am from an arabic/french background, they also had speakers in my native tongue which was awesome for me! The first person I saw was the hygienist named Junior Duffus, he was extremely amazing and a bubbly character, also amazing at cleaning my teeth, he made sure the pain was very minimal, to be honest I felt no pain. He made sure to thoroughly clean my teeth, and spoke me through different ways of keeping my teeth clean at home, and showed me different methods I never knew of, to clean my teeth with my tooth brush, and also with the floss. Both nicely educational yet rewarding! I never got this treatment before at any other clinic they are more thorough here and take care of your teeth no matter how long it will take- the client is first! Upon another visit, I had fillings, I saw a Dr Jean Claude Violides, he was an extremely friendly and welcoming character, the room was very relaxing, with background soothing music. I usually tend to imagine dentists to be a tension filled room, I am quiet a nervous person when it comes down to these type of procedures as they are very personal, however this was quiet the opposite and he made me feel nerve-free. The procedure although lengthy as it should be, it was a pain free experience which was more than amazing! He limited all feeling in my mouth and carried out the procedure to full standards. I left feeling amazing with new fillings, he advised me of ways to further avoid fillings in the future. I have never had such an experience at a dentists before. I have realised compared to many places I have been to before, the professionalism, attentive care, and friendliness you will experience here, you will definitely not experience elsewhere. Extremely hospitable too (they have tea's coffee and cute glass bottled water!). I recommend this place to all my friends and family, which are all now patients at Harley Street Clinic now. There is a will and there is a way, the way is to go to this clinic if you ever need anything dental related! - Stephanie Bidaùd
In my point of view Harley Dentist Clinic is one of the best dentist clinics in London. I usually have been to them for normal check up every six months. I like the way they treat their clients starting from arranging appointment, the way they reminding you via emails, text, and calls. I am gratefully would like to thank every one in HSDC and special thanks to Dr. Pop (Robert McLelland) who is one of the best dentist in HSDC. He returned to me my bright smile after 10 years of waiting to find a great and an expert dentist to fix my front tooth crown. And now I can freely smile without worrying about how my smile will look like when I am laughing or taking photos. HSDC Thank you. - Dr. Noor Baqader
I had a great experience at HSDC. Everyone was polite and helpful throughout my visit. Dr. Kay was thorough, but realistic about the necessity of any treatments. He explained everything he was doing, as well as his assessment of my dental health. Irina, the hygienist, was very professional and provided an excellent cleaning. She took the time to focus on any of my requests and to educate me on how I can best care for my teeth. I will return and would recommend HSDC to my friends and family. I would rate my experience as a 5. - Joni Gunzburger
HSDC is the best dental clinic I have seen. It has very kind and helpful staff and dentists. More important, they speak diverse languages and give patients all the necessary information about their dental health. I have oral hygiene in this clinic every three to six months and that keeps my teeth clean and nice. The most important thing is that they have an agreement with a broad range of health insurance companies and they contact them in behalf of patients. - Mohammed Aldholmi
HSDC is the best dental clinic I have seen. It has very kind and helpful staff and dentists. More important, they speak diverse languages and give patients all the necessary information about their dental health. I have oral hygiene in this clinic every three to six months and that keeps my teeth clean and nice. The most important thing is that they have an agreement with a broad range of health insurance companies and they contact them in behalf of patients.
I can see they deserve 5 over 5 based on my experience.
Thank you. - Mohammed Aldholmi
The service is excellent and they are helpful. I always chose them. - habosha jamal